Thank you for your continued support during the year 2021.

We will close from 5pm Wednesday 22 December 2021 and reopen on Monday 10 January 2022.

During our break, if there is any urgent issue, please call our normal number 03 9820 2345 to leave your details, we will schedule a return call as soon as we can.

Wishing you a Merry Christmas and a Happy New Year.

Regards,

John, Rinaldo & Olaf

Thank you for your continued support during the year 2020.

We will close from 5pm Wednesday 23 December 2020 and reopen on Monday 11 January 2021.

During our break, if there is any urgent issue, please call our normal number 9820 2345 to leave your details, we will schedule a return call as soon as we can.

Wishing you a Merry Christmas and a Happy New Year.

Regards,

John, Rinaldo & Olaf

WfH (Work from Home) We will be available primarily via email , with phones diverted to mobile or similar.

Our current suggestion for remote WfH is RemotePC.com The current special pricing is very favourable. (Remember to never shut down the work PC since it may be several weeks before someone can come in to the office to turn it back on. Tech tip: WoL may be able to remotely power it back on)

For a bit of comedy please see the comedian Michael McIntyre Crystal Ball sketch below. Keep safe!

Teamviewer now has a cost effective $16/month (billed yearly) remote access solution.

https://www.teamviewer.com/en/content/remote-work/

This will allow you to remote in to your work computer from home.
Each user needs to buy one copy, registered under their email address.

Download from the big green button:
https://www.teamviewer.com/en/

Then after installing Teamviewer on home and work PC, on the Work(host) computer click Extras>Options>Security and insert a personal/permanent password so that even after a reboot the remote access password remains the same.

Tick Start with Windows in Unattended Access.

Finally click Extras>Activate on the work PC.

Make a note of the ID and use the ID to Connect to Partner on the Home PC

Make sure to set the power options on the work PC to Never Sleep
If there is a power failure at work the PC may not turn on again, however there is a BIOS setting that prevents this (skill level-advanced)

Thank you for your continued support during the year 2019.

We will close from 5pm Friday 20 December 2019 and reopen on Monday 13 January 2020.

During our break, if there is any urgent issue, please call our normal number 9820 2345 to leave your details, we will schedule a return call as soon as we can.

Wishing you a Merry Christmas and a Happy New Year.

Regards,

John, Rinaldo & Olaf

Dear Clients,

Wishing you a Merry Christmas and a Happy New Year.

Thank you for your continued support during the year.

We will close from 5pm 21st December 2018 and reopen on Monday 14th January 2019.

In case of emergencies please call our regular office number 03 9820 2345 and a receptionist will pass on your details.

Regards,
John, Rinaldo & Olaf

Update 8/10/2018. Microsoft has halted the worldwide rollout of the Windows 10 v1809 upgrade until this problem is addressed.

There have been some reports that the latest Windows 10 upgrade to version 1809 has been deleting user data such as documents, photos etc.

It is critical to back up all files before any Windows 10 upgrade, but especially now.

An Image Backup is ideal.

For problem reports see:

https://answers.microsoft.com/en-us/windows/forum/windows_10-files/windows-10-october-2018-update-version-1809/1a924008-ddba-48db-a96f-7b4bfef9039a?auth=1

https://www.askwoody.com/2018/win10-version-1809-buglog-including-troubling-tales-of-lost-user-data/

Dear Clients,

Wishing you a Merry Christmas and a Happy New Year.

Thank you for your continued support during the year 2017.

We will close from 5pm 22nd December 2017 and reopen on Monday 8th January 2018.

In case of emergencies please call our regular office number 03 9820 2345 and a receptionist will pass on your details.

Regards,
John, Rinaldo & Olaf

In this unusually titled post we explore how to help safeguard your critical business information and data, or personal documents and photos.

In one word: Backup.

If a ransomware virus bypasses all the other layers of security such as firewall and antivirus, there is no guarantee that paying the ransom will restore your information.
The widespread NotPetya/Goldeneye (2017) ransomware was one such non-recoverable infection.

By including a full image backup of computers and servers in your maintenance plan, even using the basic 3-2-1 method, your data can be protected.
An alternative or adjunct to backing up onto external hard drives, if your internet speed allows it, is to use cloud backup.

We have had several clients who were extremely grateful for their backups.

So backups are in fact better than airbags since they will bring your computer back to a pre-crash condition!

The latest in a long string of ransomware infections now has mainstream media reporting on it.
As usual the best defence is not to click or open unexpected emails/attachments/links and be very careful when browsing the internet.

The main difference with this strain of ransomware is that once a single computer is infected it can then infect all other computers on the company network.
UNLESS Microsoft security patches have been installed.
Security patches are usually automatically installed, so please make sure you act on the Microsoft system tray notifications (near the clock bottom right of the screen) and reboot afterwards.

For anyone still running out of date software, Microsoft has taken the unusual step of releasing a patch for the obsolete Windows XP and Server 2003.

Further reading:
https://www.bit.com.au/News/461676,australian-businesses-targeted-with-wannacry.aspx

Links for WindowsXP and Server2003 patches

Customer Guidance for WannaCrypt attacks